Privacy Policy

Information we collect

When you complete the quotation form, the contact form or the WhatsApp chat assistant on this website, we collect the details you choose to give us. This typically includes your name, phone number, WhatsApp number, email address, project location, property type, service required, material preference, approximate measurements, preferred timeline and any message, photograph or plan you attach.

We do not collect special personal information, and we do not ask for financial or identity-document details through this website.

How we use your information

Your information is used only to respond to your enquiry, prepare a quotation, arrange site measurements, plan fabrication and installation, and keep you updated about your project. We may also use your contact details to follow up on a quotation you requested.

Sharing your information

We do not sell, rent or trade your personal information. We share it only where it is necessary to deliver your project — for example with an installation team member — or where we are required to do so by law.

WhatsApp and third-party services

The chat assistant on this website prepares a message and opens WhatsApp so you can send it to us. Messages sent through WhatsApp are handled according to WhatsApp's own privacy terms. Email correspondence is handled by our email provider.

Storage and security

Enquiry details are kept for as long as needed to respond to you, complete the work and meet any legal or accounting obligations. We take reasonable steps to keep your information secure and to limit access to it.

Cookies and analytics

This website may store small amounts of data in your browser to remember preferences, such as whether you dismissed the app installation prompt. If website analytics are added in future, this policy will be updated to describe them.

Your rights under POPIA

Under the Protection of Personal Information Act, you may ask us what personal information we hold about you, ask us to correct it, ask us to delete it where we are not required to keep it, and object to its further use. Contact us using the details below and we will respond as soon as reasonably possible.